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Delivery & Settlement Frequently Asked Questions

What do I need to do if I have some physical certificate that I want to sell for Hong Kong & US/Canada market?
When can I pick up the money after I sell stocks?
How do I make deposit to settle my trade?
What should I do if I want to buy stocks in a particular market but do not have that currency in my DBS Vickers Online account?
Can I trade immediately if I deposit a bank draft?
How do I withdraw cash from my account? When is the cut-off time?
How do I transfer securities to DBS Vickers Online?
What type of statements do I receive?
How can I transfer my account from another firm?
Where are my securities held?
How are dividends and other corporate actions managed?
What is the difference between GIRO and Electronic Payment for Share (EPS)? (For Singapore Clients Only)
For non-SGX trades, what is the cutoff time to convert funds to the settlement currency to settle the trade?
If I buy non-SGD denominated stocks in Singapore market, what currency do I settle in?
How and when do I make payment for trades done through www.dbsvonline.com? (For Singapore Clients Only)
How do I make payment using GIRO? (For Singapore Clients Only)
How do I make payment using EPS? (For Singapore Clients Only)
How do I make payment using cheques? (For Singapore Clients Only)
How do I use CPF funds to trade online? (For Singapore Clients Only)
How do I amend my settlement option from CPF to cash and vice versa? (For Singapore Clients Only)?

Delivery & Settlement Answers

What do I need to do if I have some physical certificate that I want to sell for Hong Kong & US/Canada market?
You are required to bring down the physical share certificate to our office / customer centres for verifcation. We will verify the name and signature on the certificate. After the clearing of the physical share certificate, you can then place a sell order for the share.

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When can I pick up the money after I sell stocks?
SGX Market
Singapore Dollar sales proceeds will be paid to you according to your payment mode (eg GIRO, EPS, or Cheque). If you have selected the sales proceeds to be settled in foreign currency, we will send a foreign currency cheque to your mailing address.

If you have opted for Trust facility, all sales proceeds will be kept in trust in your online trading account according to the settlement currency that you have chosen.

For NON-GIRO clients, sales proceeds will be paid on Settlement Date.
For GIRO clients, Singapore Dollar sales proceeds will be credited to your bank account on Settlement Date + 1 market day.

Foreign Markets
All sales proceeds will be kept in trust in your online trading account according to the settlement currency that you have chosen.

The funds will be available on the settlement date and you can withdraw the money as long as there is no outstanding amount due to us.

 StocksSettlement Date
 Hong Kong T + 2
 Singapore T + 3
 Canada T + 3
 United States T + 3
 United Kingdom T + 2

* For sale transactions to be settled with physical share certificates, we may hold the funds until the Registrar has verified your signature, and this may take up to ten business days.

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How do I make deposit to settle my trade?
For Hong Kong accounts

1. At Bank Branches

You can deposit funds to your DBS Vickers Hong Kong account at all branches of the following banks:

 Bank Name Currency Bank Account Number
 DBS Bank HKD/USD/CAD/SGD/GBP 478-7880751460
 HSBC HKD 808-376396-001
  CNY 808-376396-209
  USD 808-376396-201
  CAD 808-376396-279
  SGD 808-376396-280
  GBP 808-376396-276
  Euro 808-376396-275
 Hang Seng Bank HKD 773-649074-001
 Bank of China HKD 012-875-00231367

2. By Cheque

Cheques must be drawn on banks in Hong Kong and made payable to "DBS Vickers (Hong Kong) Ltd." Please deposit your cheque into the relevant accounts shown above.

3. By Telegraphic Transfer

Destination Bank: DBS Bank (Hong Kong) Ltd.
Bank Address:G/F, The Center, 99 Queen's Road Central, Central, Hong Kong
SWIFT Code:DHBKHKHH
Beneficiary Name:DBS Vickers (Hong Kong) Limited
Account Number:Refer to DBS Bank accounts in Section 1
Quote Reference:Further credit to
[Your DBSV A/C number & Name]

Destination Bank: The Hongkong and Shanghai Banking Corporation Ltd.
Bank Address: 1 Queen's Road Central, Hong Kong
SWIFT Code: HSBCHKHHHKH
Beneficiary Name: DBS Vickers (Hong Kong) Limited
Account Number: Refer to HSBC Bank accounts in Section 1
Quote Reference: Further credit to
[Your DBSV A/C number & Name]


4. By HSBC Bill Payment Service

Simply select "DBS VICKERS - ONLINE" from HSBC's merchants list (Merchant Code: 1008) and input your 7-digit DBS Vickers Hong Kong account number for our confirmation.

  • Via Internet Banking Service
  • Via Phone Banking Service
  • Via Teller Counter
Using HSBC Bill Payment Service, you are NOT required to notify us of your transfer details.

IMPORTANT NOTES
  1. After making a deposit to the above accounts, please notify us by phone, fax or online. Please go to Funds Deposit in Help Menu for more details.
  2. Daily cut-off time for notification of funds deposit is 5:00p.m. for the same day value.
  3. Third party's deposit is NOT accepted.
For Singapore accounts

You can settle your Singapore market trades through GIRO, EPS, DBS Internet/Phone/Wireless Banking and by cheque. For trades in other markets, please transfer funds telegraphically from your bank account to your DBS Vickers Online account through DBS Bank accounts as follows:

 For Hong Kong Dollars Remittances (HKD):
 Pay To: HSBC, Hong Kong
 SWIFT address: HSBCHKHH
 Account Number: 567-657416-001
 Beneficiary name: DBS Vickers Securities (Singapore) Pte Ltd
 Further Credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

 For Reminbi Remittances (CNY):
 Pay To: HSBC, Hong Kong
 SWIFT address: HSBCHKHHXXX
 Account Number: 567-657416-209
 Beneficiary name: DBS Vickers Securities (Singapore) Pte Ltd
 Further Credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

 For Sterling Pounds Remittances (GBP):
 Pay To: Standard Chartered Bank, London
 SWIFT address: SCBLGB2L
Sort Code: 60-91-04
Address: Clements House 27-28 Clements Lane, London EC4N 7AP
 Account Number: 01254131901
 Beneficiary name: DBS Vickers Securities (Singapore) Pte Ltd
 Further Credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

For US Dollars Remittances (USD):
 Pay To: HSBC, New York
 SWIFT address: MRMDUS33
 Account Number: 000-83960-4
 Beneficiary name: DBS Vickers Securities (Singapore) Pte Ltd
 Further Credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

 For US Dollars Remittances (USD):
(This is applicable to Customers who have a USD Account in Singapore Only)
 Pay To: DBS Bank, Singapore
 SWIFT address: DBSSSGSG
 Account Number: 0001-000185-01-0-022
 Beneficiary name: DBS Vickers Securities (Singapore) Pte Ltd
 Further Credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

 For Singapore Dollars Remittances (SGD):
 Pay To: DBS Bank, Singapore
 SWIFT address: DBSSSGSG
 Account Number: 001-026485-0
 Beneficiary Name: DBS Vickers Securities (Singapore) Pte Ltd
 Further credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

 For Canadian Dollars Remittances (CAD):
 Pay To: DBS Bank Ltd, Singapore
 SWIFT address: DBSSSGSG
 Account Number: 0118-000209-02-4-022
 Beneficiary Name: DBS Vickers Securities (Singapore) Pte Ltd
 Further credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

 For Australia Dollars Remittances (AUD):
 Pay To: Citibank, Sydney
 SWIFT address: CITIAU2XXXX
 Account Number: 108677007
 Address: 1 Margaret Street, Level 13, Sydney NSW 2000, Australia
 Beneficiary Name: DBS Vickers Securities (Singapore) Pte Ltd
 Further credit to: [Your DBS Vickers Securities Online Account No.]
 In the name of: [Name]

After making deposits to the above accounts, please write down your name and DBS Vickers Online account number on your pay-in slip and fax it to us at (65) 6226 8068.

If you pay by cheque, please make it payable to 'DBS Vickers Securities (Singapore) Pte Ltd.' and send it to our main office 12 Marina Boulevard, #10-01 Marina Bay Financial Centre Tower 3, Singapore 018982. Cheques must be drawn on a Singapore bank only.

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What should I do if I want to buy stocks in a particular market but do not have that currency in my DBS Vickers Online account?
You can either deposit the required currency to your account by the settlement date or instruct us to convert other currencies in your DBS Vickers Online account to settle the trade when you place the order.

Unless you indicate otherwise, you are required to settle your trades in their base currencies. You can settle all your trades from different markets in Hong Kong, Singapore, U.S., Canadian and UK dollars. We accept instructions by phone or fax with effective signature to complete a foreign exchange (FX) for settlements. The daily cut-off time for a FX instruction is 2:30pm and 3:30pm respectively for Hong Kong accounts and Singapore accounts. Euro dollar deposit is accepted for UK trading.

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Can I trade immediately if I deposit a bank draft?
Yes, you can trade at anytime after we receive your USD/HKD bank draft. Please note that we only accept drafts that are drawn on a local bank.

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How do I withdraw cash from my account? When is the cut-off time?
You can give us your withdrawal instruction by fax or phone.

For Hong Kong account, cheques are available in HKD and USD. Fund withdrawal in CAD needs to be done by remittance and there will be bank charge involved. Cheques can be requested to be mailed to your registered address or you can pick up at our office. Alternatively, we can deposit the cheque to your registered bank accounts*. Please note that the cut-off time for same day processing is 11:30am, whereas pick-up or cheque mailing is 2:30 p.m. for same day processing.

For Singapore account, the funds will be directly credited to your bank account if GIRO or EPS is appropriately set up.

* Available to designated banks only.

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How do I transfer securities to DBS Vickers Online?
For all equities except Singapore shares, simply fill in the "Equities Transfer-in Form" and return the signed form to us together with a copy of the latest statement from your broker. At the same time, please instruct your broker or custodian bank to deliver shares as per the following:

 Equities Code Beneficiary Name
 Hong KongCCASS - B01762DBS Vickers (Hong Kong) Ltd.
 United States
 (applicable to Hong Kong account holders)
DTC - 443   Pershing LLC. A/C No. PTX-001002-2 in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent
 United States
 (Applicable to Singapore account holders)
DTC - 443  Pershing LLC. A/C No. JLN000017
 Canada
 (applicable to Hong Kong account holders) 
CUID - COMOCIBC Mellon. A/C No. PLJF1002002. For beneficiary account PTX-001002-2 with Pershing LLC. in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent
 Canada
 (applicable to Singapore account holders) 
CUID - COMOPershing LLC. A/C No. JLN000017
 SingaporeCDP - 22911688249DBS Vickers Sec (SG) Pte Ltd. DA Sub A/C No. 2291/1733/0781
 UK (applicable to Hong Kong account holders)Crest - 601 Pershing LLC. A/C PNPERNYUSD Further credit to A/C PTX-001002-2 in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent
 UK (applicable to Singapore account holders)Crest - 601 Pershing LLC. A/C No. JLN000017


Singapore account holders can link your CDP Securities Account to your DBS Vickers Online account, and no transfer is required. For other types of transfer, please call our Investment Services Centre for details.

There is no fee involved for equities transfer in.

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What type of statements do I receive?
Hong Kong account holders will receive a Daily Consolidated Statement whenever there is a transaction in your trading account. Monthly statements will be sent to you within the first seven days of each calendar month, showing the cash balance and all stocks, bonds and mutual funds holdings in your account and all your transaction activities within the previous month. Alternatively, you can access your account information online.

Singapore account holders will receive contract notes and statements directly from CDP for their SGX trades - a contract statement after each trade, a month-end statement if you have transacted during the month as well as a quarterly statement stating their SGX securities holdings. For your non-SGX trades, DBS Vickers Online will provide you with a monthly statement summarizing your non-SGX trades.

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How can I transfer my account from another firm?
For all equities except Singapore shares, simply fill in the "Equities Transfer-in Form" and return the signed form to us together with a copy of the latest statement from your broker. At the same time, please instruct your broker or custodian bank to deliver shares as per the following:

Equities : Hong Kong
Code: CCASS B01762
Beneficiary name: DBS Vickers (Hong Kong) Ltd.

Equities : Singapore
Code: CDP 22911688249
Beneficiary name: DBS Vickers Sec (SG) Pte Ltd. a/c DBS Vickers (HK) Ltd. Sub a/c 342329

Equities: United States (applicable to Hong Kong account holders)
Code: DTC - 443
Beneficiary name: Pershing LLC. A/C No. PTX-001002-2 in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent

Equities: United States (applicable to Singapore account holders)
Code: DTC - 443
Beneficiary name: Pershing LLC. A/C No. JLN000017

Equities: Canada (applicable to Hong Kong account holders)
Code: CUID - COMO
Beneficiary name: CIBC Mellon. A/C No. PLJF1002002. For beneficiary account PTX-001002-2 with Pershing LLC. in the name of DBS Vickers (Hong Kong) Limited Online Single Account Agent

Equities: Canada (applicable to Singapore account holders)
Code: CUID - COMO
Beneficiary name: Pershing LLC. A/C No. JLN000017

Singapore account holders can link your CDP Securities Account to your DBS Vickers Online account, and no transfer is required. For other types of transfer, please call our Investment Services Centre for details.

We welcome very much for transfer in. There is no fee involved for equities transfer in.

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Where are my securities held?
All the stocks listed in the Stock Exchange of Hong Kong ("SEHK") in both our Cash and Margin accounts are kept in Central Clearing and Settlement System ("CCASS") under the name of DBS Vickers (Hong Kong) Limited.

All stocks listed in the U.S. and Canada are kept in Pershing LLC in the U.S. under the name of DBS Vickers Securities (Singapore) Pte Ltd for Singapore account holders and under the name of DBS Vickers (Hong Kong) Limited for Hong Kong account holders.

Securities traded via the SGX are held at the Central Depository (CDP).



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How are dividends and other corporate actions managed?
Currently, you cannot manage dividend and corporate actions via our web site. However, you will receive Election Forms from us via mail for voluntary corporate actions such as rights issue, take over, and dividend with scrip option. You will also be notified on dividend payments and corporate actions after we post such transactions on your daily statements.

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What is the difference between GIRO and Electronic Payment for Share (EPS)? (For Singapore Clients Only)
GIRO is available to DBS/POSB account holders. When you buy or sell Singapore shares online, the payment will be directly debited from or credited to your designated bank account between 12midnight and 7:00am on Trade/ Due Date + 1. EPS is available to account holders of any local bank. When you buy shares online, you will have to initiate payment through an Automatic Teller Machine (ATM). When you sell shares online, the payment will be credited to your bank account on Trade/Due Date + 1.

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For non-SGX trades, what is the cutoff time to convert funds to the settlement currency to settle the trade?
It is 3:30pm on Trade/Due Date.

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If I buy non-SGD denominated stocks in Singapore market, what currency do I settle in?
You can choose to settle your trade either in Singapore dollars or the currency of the trade. The default settlement currency is the base currency of the trade. If you wish to amend the settlement currency for a specific trade, please check/uncheck the settlement currency indicator box. The indicative foreign exchange rate used to convert your payment amount to Singapore dollars will be displayed on the Order Preview page.

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How and when do I make payment for trades done through www.dbsvonline.com? (For Singapore Clients Only)
These are the various options:
  • For payment in Singapore Dollars only
  • Automatic Payment (Direct Debit and Credit Authorisation for Transactions) or GIRO
  • Electronic Payment System (EPS)
  • Cash
  • CPF Funds
For payment in all currencies:
  • Cheques
You must make payment before the end of the Due Date. In SGX, Due Date is T+3. The cut-off time for payment on Due Date is 6:00 p.m. for cash or cheque payments and 8:00 p.m. for EPS payment. Payment made via the Online Bill Payment Facility on www.dbs.com should be no later than 11.00 p.m on the Due Date.

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How do I make payment using GIRO? (For Singapore Clients Only)
Automatic Payment or GIRO is a direct debit and credit facility which is available to all DBS/POSB bank account holders. It is the most convenient way to settle your trade. When you buy or sell shares online, the payment will be directly debited from or credited to your designated bank account between 12 midnight and 7:00 am on Due Date + 1.

To activate this, please fill in the "Automatic Payment (Direct Debit and Credit Authorisation for Transactions)" application form and send it to us, marked for Attention: Operations Department. You may also obtain the form at our Customer Centre. Please fill in your personal particulars, including your bank account number. The application will take about 2-3 weeks to process.

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How do I make payment using EPS? (For Singapore Clients Only)
EPS is available to account holders of any local bank. When you buy shares online, you will have to initiate payment through an ATM. When you sell shares online, the payment will be credited to your bank account on Due Date. To activate this, please obtain an application form from our Customer Centres. The application will take about 2 weeks to process. Only original copies are accepted.

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How do I make payment using cheques? (For Singapore Clients Only)
Cheques should be made payable to 'DBS Vickers Securities (Singapore) Pte Ltd'. Please write your trading account number and contract number / contra statement number on the reverse side. You may either send it to us, or hand it to our staff at our Customer Centres.

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How do I use CPF funds to trade online? (For Singapore Clients Only)
You may use your CPF funds to trade. You need to:
  1. Have a valid CPF Investment Account. Please ensure that your CPF Investment Account records with the agent bank and with us are updated. Please contact our Investment Service Centre at (65) 6327 2288, if you need to update your account details.
  2. Sign the 'Standing Instruction' form addressed to your CPF agent bank. (Your CPF agent bank must have received your 'Standing Instruction' form for your trade to be settled by CPF)
  3. Choose the "CPF" option as the settlement mode on the Order Entry screen. Please note that the settlement currency for CPF trades must be in Singapore Dollars to prevent failed trades. Please ensure that you have sufficient funds and limit before choosing this option. When you choose to settle via the CPF mode, your agent bank will settle your trade with us using your cash and shares in your CPF investment account. Your CPF trade will be changed to an ordinary cash trade if it fails to settle with your CPF agent bank.
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How do I amend my settlement option from CPF to cash and vice versa? (For Singapore Clients Only)
Clients are reminded to check their share holdings, available trading limits and funds in their CPF Investment accounts before effecting transactions for CPF settlement. If you need to amend your settlement mode from "CPF" to "Cash" or vice versa, kindly note that amendment of settlement option is only allowed on the Trade Day before 5.30pm.

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