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Our Investment Service Centre is available from 8:00am Monday through 8:00am Saturday. Our professionally trained Investment Associates can answer any questions relating your account and assist you to place orders for the stocks, bonds and mutual funds/unit trusts.

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What quotes are available through DBS Vickers Online's online trading services?
You can obtain free real-time quotes on equities listed on the US/Canada, Hong Kong and Singapore markets.

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What are the trading hours of North America, Hong Kong, Singapore, and UK markets?
Stock markets operate from Monday to Friday except for public holidays. Please refer to the respective exchanges for their public holidays. The market trading hours are as follow:

Markets Trading Hours (Local Time) Trading Hours (HKT/SGT)  Canada/  United States  09:30 - 16:00  21:30 - 04:00  (Daylight saving time)  22:30 - 05:00  (Standard time)  Hong Kong  Pre-opening:  09:00 - 09:30  Morning:  09:30 - 12:00  Afternoon:  13:00 - 16:00  Pre-opening :  09:00 - 09:30  Morning:  09:30 - 12:00  Afternoon:  13:00 - 16:00  Singapore  09:00 - 17:00  Pre-opening session:  08:30 - 08:58-59*  Pre-close session:  17:00 - 17:04-05**  09:00 - 17:00  Pre-opening session:  08:30 - 08:58-59*  Pre-close session:  17:00 - 17:04-05**  United Kingdom  08:00 - 16:30  15:00 - 23:30  (Daylight saving time)  16:00 - 00:30  (Standard time)

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Can I place trade during pre-opening session?
At DBS Vickers Online, we provide trading services in the pre-market sessions with the following conditions:

Hong Kong Market    Time Range Period New Order Input  Amendment  Cancellation Pre-opening Session:  09:00 - 09:15   Order Input Period, only at-auction orders and at-auction limit orders are accepted.  09:15 - 09:20   Pre-order Matching Period, only at-auction orders are accepted. X X  09:20 - 09:28   Order Matching Period X X An unfilled at-auction order will be cancelled automatically after order matching. An unfilled at-auction limit order with input price not deviating nine times or more from the prevailing nominal price will be converted to limit order at the input price and carried forward to the continuous trading session.  09:28 - 09:30   Blocking Period X X X  Singapore Market  (Pre-market trading service for Singapore market is available for Singapore  account clients via Investment Service Centre only.)  Time Range Period New Order Input  Amendment  Cancellation  08:30 - 08:58-59*   Pre-open Period  08:58-59* - 09:00   Non-cancel Period X X All unmatched orders will flow into the regular trading session  17:00 - 17:04-05**   Pre-close Period  17:04-05** - 17:06   Non-cancel Period X X All unmatched orders will be discarded.

More information about pre-market sessions is available on the HKEX and SGX web sites.

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What are the hours for the different market phases for Singapore market?

SGX Market Phase SG Hours (Monday to Friday)  Pre-open 8:30 a.m. - 8:58-59 a.m.*  Non-cancel period  (no input, amendment and withdrawal of orders) 8:58-59 a.m.* - 9:00 a.m.  Normal trading 9:00 a.m. - 5:00 p.m.  Pre-close 5:00 p.m. - 5:04-05 p.m.**  Non-cancel period  (no input, amendment and withdrawal of orders) 5:04-05 p.m.** - 5:06 p.m.

*Pre-Open Phase (08:30 to 08:58-59 hours)
This phase will end randomly at any time from 08:58 to 08:59 hours.

Non-Cancel Phase (08:58-59 to 09:00 hours)
This phase will begin immediately after the Pre-Open Phase ends, which may be at any time from 08:58 to 08:59 hours.

**Pre-Close Phase (17:00 to 17:04-05 hours/12:30 to 12:34-35 hours)
This phase will end randomly at any time from 17:04 to 17:05 hours (for normal day trading) or 12:34 to 12:35 hours (for half-day trading).

Non-Cancel Phase (17:04-05 to 17:06 hours/12:34-35 to 12:36 hours)
This phase will begin immediately after the Pre-Close Phase ends, which may be at any time from 17:04 to 17:05 hours (for normal day trading) or 12:34 to 12:35 hours (for half-day trading).

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What types of orders can I submit?

Markets Types of Orders    Market   Limit   Auction   ELO   SLO   All Or   None   Good   for day  Good till   date*   United States        Canada          Hong Kong        Singapore              United Kingdom

* Maximum for 30 calendar days

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What is the difference between market order, limit order, at-auction order, at-auction limit order, enhanced limit order and special limit order?
Market Order:
When the market is opened, a market order will be executed at the best bid or ask price available. If a market order is placed when the market is closed, it will be executed at the bid or ask price when the market opens. A market order guarantees an execution but does not guarantee a price. A market order could be executed at a higher or lower price than what was quoted to you. Please note that market orders are not allowed for Hong Kong and Singapore trading.

Limit Order:
When you place a limit order, you are stating the price at which you wish to buy or sell a stock. If that price is not met, your order will not be executed. A limit order guarantees a price but does not guarantee an execution. A limit order can be executed at a better price than the limit price you set.

Enhanced Limit Order (ELO) and Special Limit Order (SLO) are the two order types available to Hong Kong trading:

At-auction Order::
An at-auction order is a market order without a specified price. It enjoys a higher auction matching priority than an at-auction limit order. It will be cancelled automatically after order matching.

At-auction Limit Order::
An at-auction limit order is a limit order with a specified price. After order matching:

• Unfilled at-auction limit orders in the pre-opening session with input price not deviating nine times or more from the prevailing nominal price will be converted to limit orders at the input price and carried forward to the continuous trading session

Enhanced Limit Order (ELO):
An ELO allows matching of up to five price queues at the same time. The input order price of an ELO can be matched up to four spreads better than the best price on the other side of the market. Any unfilled quantity of an ELO after matching will be converted into a Limit Order at the input order price.

Special Limit Order (SLO):
A SLO matches up to five price queues (i.e. the best price queue and the next four queues each at one-spread away) as long as the traded price is not worse than the input limit price. Any unfilled quantity of an SLO after matching will be cancelled by AMS/3.

More information about ELO and SLO is available on the Hong Kong Stock Exchange (HKEX) web site.

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What is an 'All Or None' (AON) order?
'AON' is a type of restricted order where the entire order must be filled at one time or nothing will be filled at all. If you do not specify your order as 'All Or None' when placing a limit order, there is a possibility that your order will be filled partially. Full commission fees and charges apply for each partial fill, except those transacted within the same business day. Please note that AON feature will only be available if the quantity is over 100 units.

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What is Good for Day order?
A Good for Day order is a limit order good for that business day only. If the order is not filled by the end of the trading day, the order will expire. A Good for Day order placed after the market is closed is good for the next business day, unless it is placed specifically for after-hours trading.

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What is Good till Date order?
A Good till Date order is a limit order good for the next 30 calendar days after the order is placed. The order will be cancelled on the morning following the 30th day. When you cancel and replace a good for 30 days order, the order will be given a new 30 calendar days expiration period. Good till Date order is only applicable for the U.S. and Canada markets.

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How can I make sure that my order reaches DBS Vickers Online over the Internet and is being placed?
You will immediately receive an online order confirmation with a reference number provided. This confirmation means that we have received your order instruction. You will need to check the order status by clicking to find out whether your order has been filled. The status shows the stage at which your order is being processed.

The types of status include 'PEND', 'OPEN', 'FILL', 'PFILL', 'CPEND', 'MPEND', 'RPEND', 'REJ' and 'CXL'. For detailed explanation of these statuses, please refer to the Help Menu.

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How am I notified of the execution of a trade?
You can check the order status online by clicking view Order Status to find out whether your orders have been filled. You can also obtain trade confirmations via SMS and email. The activation process is easy, you can enable SMS and/or email alert via the secure site or through our investment service center. Alternatively, you may also call our Investment Service Centre in Hong Kong at (852) 2902 3888 if you are a customer of DBS Vickers Online Hong Kong or our Investment Services Centre in Singapore at (65) 6327 2288 if you are a customer of DBS Vickers Online Singapore. The Investment Services Centre operates from 8:00 a.m. Monday through 8:00 a.m. Saturday.

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How do I amend my order?
For your outstanding order placed on the Hong Kong or Singapore markets, you may amend it by clicking "Amend" on the Order Status page to proceed the amendment. The Order Status page will indicate if your amendment has been successful. We provide different amendment actions for different markets. Details are as shown below:

Market Allowed Amendment Action  Hong Kong  Decrease Quantity,  Increase Price (Buy Transaction),  Decrease Price (Sell Transaction)  Singapore  Decrease Quantity  United States & Canada   Not available

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How do I cancel my order?
If you have an outstanding order that is not yet filled in the market, you may cancel it by clicking "Cancel" on the Order Status page to proceed the cancellation. The status of your order cancellation can then be viewed in the Order Status page as well. Please note that all cancel orders are subject to prior fills.

If you are away from your computer and wish to make an amendment, you may contact our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore.

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What happens if the orders are not executed by the end of the business day?
All unmatched orders will expire at the end of the business day. If you wish to keep the order for the next business day, you will have to re-enter the order after the trading hours. If you have selected "Good till date" (only applicable for the U.S. and Canada markets), your order will be cancelled automatically on the expiry date.

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What is the cut off time for entering orders?
Orders can be entered throughout the day, 24 hours a day, 7 days a week. However, please be reminded that an order will be routed to the market in the next trading session if it is placed during non-trading hours.

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What is a Forced Order in Singapore market?
An order is 'forced' when it is submitted at a price outside the stated forced order bid spread. The system will alert you when you enter an order price that is more than the stated forced order bid spread from the current bid/ask prices in the market. You may wish to revise it if you have mistakenly done so.

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In Singapore market, at what price can I submit my order?
The order price - Buying or Selling - should not be more than the stated forced order bid spread away from current market price. The size of a bid increases with the share price, as shown in the table below:

Minimum Bids Schedule Products Price Range (S$) Bid Size (S$) Forced Orders (bids) Securities Below 0.20 0.001 +/- 20 0.20- 1.995 0.005 2.00 and above 0.01 Exchange Trade Funds All 0.01 or 0.001 as determined by SGX-ST +/- 30 Bonds, debentures, loan stocks All 0.001 +/- 30

Hong Kong Dollar (HKD) & Chinese Renminbi (CNY) Minimum Bids Schedule Products Price Range (HKD/CNY) Bid Size (HKD/CNY) Forced Orders (bids) Securities denominated in Hong Kong Dollar & Chinese Renminbi Below 0.25 0.001 +/- 10bids 0.25 - 0.495 0.005 0.50 - 9.99 0.01 10.00 - 19.98 0.02 20.00 - 99.95 0.05 100 - 199.90 0.10 200 - 499.80 0.20 500 and above 0.50

Japanese Yen Minimum Bids Schedule Products Price Range Bid Size (JPY) Forced Orders (bids) Securities denominated in Japanese Yen Below 2,000 1 +/- 20 2,000 - 2,995 5 3,000 - 29,990 10 30,000 - 49,950 50 50,000 - 99,900 100 100,000 and above 1,000

In addition, your order price should be in exact multiples of the stated minimum bid size.

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In Hong Kong market, at what price can I submit my order?
SECOND SCHEDULE
Spread Table
(applicable to all types of currencies)
Part A
All securities, other than those securities covered under Part B and/or Part C, shall be traded in accordance with the following scale of spreads:

Currency unit Minimum Bid Size From 0.01 to 0.25 0.001 Over 0.25 to 0.50 0.005 Over 0.50 to 10.00 0.010 Over 10.00 to 20.00 0.020 Over 20.00 to 100.00 0.050 Over 100.00 to 200.00 0.100 Over 200.00 to 500.00 0.200 Over 500.00 to 1,000.00 0.500 Over 1,000.00 to 2,000.00 1.000 Over 2,000.00 to 5,000.00 2.000 Over 5,000.00 to 9,995.00 5.000

Part B
Securities which are authorised by the Exchange to be traded in accordance with the scale of spreads in this Part B and all debt securities shall be traded in accordance with the following scale of spreads:

Currency unit	Minimum Bid Size
From 0.50 to 9,999.95	0.050

Part C
Exchange Traded Options shall be traded in accordance with the scale of spreads as set out in the Operational Trading Procedures.

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In the United States market, at what price can I submit my order?

For limit orders, you may submit at any price range with the following exception relative to the different US exchanges:

NYSE, NASDAQ and AMEX
1. For counters with a Last Done Price that is more than or equals to one dollar, the limit price entered should not contain more than two decimal places.
2. For counters with a Last Done Price that is less than one dollar, the limit price entered should not contain more than four decimal places.

OTC BB & Pink Sheet
For all counters, the limit price entered should not contain more than four decimal places.

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Changes in order checking logic of the new SGX trading engine, Quest-ST
The following conditions will not be checked by the SGX Quest-ST trading engine:

a) Buy order price is higher than current Ask price.
Eg:
(i) Within 10 bids from current Ask price, Warning message will be displayed.
(ii) More than 10 bids away, Warning message will be displayed, order will be rejected by SGX.

b) Sell order price is lower than current Bid price.
Eg:
(i) Within 10 bids at from current Bid price, Warning message will be displayed.
(ii) More than 10 bids away, Warning message will be displayed, order will be rejected by SGX.

Please check orders carefully before submitting. For more enquiries, please contact our Investment Service Centre at 6327 2288.

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For Singapore market, under what circumstances could my order be rejected?
There are a number of reasons your order could be rejected and the common ones are listed here:

1. The limit price of your order is more than 10 bids away from the current bid/ask prices and the forced order option was not checked.
2. The trading limit for your account has been exceeded.
3. The stock you selected to purchase using CPF funds is not CPF-approved.
4. The stock you selected has been suspended.
5. The stock you selected has been delisted.
6. The SGX has encountered technical problems.
7. The system has encountered technical problems - such as outages, glitches and other delays.

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