|Help Menu | Glossary|
|Trading Information Frequently Asked Questions|
|Trading Information Answers|
Which stock markets can I trade with DBS Vickers Online?
At present, you can trade U.S., Canada, Hong Kong and Singapore stocks online as well as UK stocks via our Investment Service Centre.
How do I place orders with DBS Vickers Online?
DBS Vickers Online provides a variety of ways for you to trade. You can log on to our website at http://www.dbsvonline.com anytime, anywhere. It provides you with an easy and convenient way to trade equities.
Our Investment Service Centre is available from
8:00am Monday through 8:00am Saturday. Our professionally trained
Investment Associates can answer any questions relating your account and
assist you to place orders for the stocks, bonds and mutual funds/unit
What quotes are available through DBS Vickers Online's online trading services?
You can obtain free real-time quotes on equities listed on the US/Canada, Hong Kong and Singapore markets.
What are the trading hours of North America, Hong Kong, Singapore, and UK markets?
Stock markets operate from Monday to Friday except for public holidays. Please refer to the respective exchanges for their public holidays. The market trading hours are as follow:
Can I place trade during pre-opening session?
At DBS Vickers Online, we provide trading services in the pre-market sessions with the following conditions:
More information about pre-market sessions is
available on the HKEX and SGX web sites.
What are the hours for the different market phases for Singapore market?
*Pre-Open Phase (08:30 to 08:58-59 hours)
This phase will end randomly at any time from 08:58 to 08:59 hours.
Non-Cancel Phase (08:58-59 to 09:00 hours)
This phase will begin immediately after the Pre-Open Phase ends, which may be at any time from 08:58 to 08:59 hours.
**Pre-Close Phase (17:00 to 17:04-05 hours/12:30 to 12:34-35 hours)
This phase will end randomly at any time from 17:04 to 17:05 hours (for normal day trading) or 12:34 to 12:35 hours (for half-day trading).
Non-Cancel Phase (17:04-05 to 17:06 hours/12:34-35 to 12:36 hours)
This phase will begin immediately after the Pre-Close Phase ends, which may be at any time from 17:04 to 17:05 hours (for normal day trading) or 12:34 to 12:35 hours (for half-day trading).
What types of orders can I submit?
* Maximum for 30 calendar days
What is the difference between market order, limit order, at-auction order, at-auction limit order, enhanced limit order and special limit order?
When the market is opened, a market order will be executed at the best bid or ask price available. If a market order is placed when the market is closed, it will be executed at the bid or ask price when the market opens. A market order guarantees an execution but does not guarantee a price. A market order could be executed at a higher or lower price than what was quoted to you. Please note that market orders are not allowed for Hong Kong and Singapore trading.
At-auction Limit Order::
Enhanced Limit Order (ELO):
Special Limit Order (SLO):
More information about ELO and SLO is available on
the Hong Kong Stock Exchange (HKEX) web site.
What is an 'All Or None' (AON) order?
'AON' is a type of restricted order where the entire order must be filled at one time or nothing will be filled at all. If you do not specify your order as 'All Or None' when placing a limit order, there is a possibility that your order will be filled partially. Full commission fees and charges apply for each partial fill, except those transacted within the same business day. Please note that AON feature will only be available if the quantity is over 100 units.
What is Good for Day order?
A Good for Day order is a limit order good for that business day only. If the order is not filled by the end of the trading day, the order will expire. A Good for Day order placed after the market is closed is good for the next business day, unless it is placed specifically for after-hours trading.
What is Good till Date order?
A Good till Date order is a limit order good for the next 30 calendar days after the order is placed. The order will be cancelled on the morning following the 30th day. When you cancel and replace a good for 30 days order, the order will be given a new 30 calendar days expiration period. Good till Date order is only applicable for the U.S. and Canada markets.
How can I make sure that my order reaches DBS Vickers Online over the Internet and is being placed?
You will immediately receive an online order confirmation with a reference number provided. This confirmation means that we have received your order instruction. You will need to check the order status by clicking
The types of status include 'PEND', 'OPEN', 'FILL',
'PFILL', 'CPEND', 'MPEND', 'RPEND', 'REJ' and 'CXL'. For detailed
explanation of these statuses, please refer to the Help Menu.
How am I notified of the execution of a trade?
You can check the order status online by clicking view Order Status to find out whether your orders have been filled. You can also obtain trade confirmations via SMS and email. The activation process is easy, you can enable SMS and/or email alert via the secure site or through our investment service center. Alternatively, you may also call our Investment Service Centre in Hong Kong at (852) 2902 3888 if you are a customer of DBS Vickers Online Hong Kong or our Investment Services Centre in Singapore at (65) 6327 2288 if you are a customer of DBS Vickers Online Singapore. The Investment Services Centre operates from 8:00 a.m. Monday through 8:00 a.m. Saturday.
How do I amend my order?
For your outstanding order placed on the Hong Kong or Singapore markets, you may amend it by clicking "Amend" on the Order Status page to proceed the amendment. The Order Status page will indicate if your amendment has been successful. We provide different amendment actions for different markets. Details are as shown below:
How do I cancel my order?
If you have an outstanding order that is not yet filled in the market, you may cancel it by clicking "Cancel" on the Order Status page to proceed the cancellation. The status of your order cancellation can then be viewed in the Order Status page as well. Please note that all cancel orders are subject to prior fills.
If you are away from your computer and wish to make
an amendment, you may contact our Investment Service Centre at (852) 2902
3888 in Hong Kong or (65) 6327 2288 in Singapore.
What happens if the orders are not executed by the end of the business day?
All unmatched orders will expire at the end of the business day. If you wish to keep the order for the next business day, you will have to re-enter the order after the trading hours. If you have selected "Good till date" (only applicable for the U.S. and Canada markets), your order will be cancelled automatically on the expiry date.
What is the cut off time for entering orders?
Orders can be entered throughout the day, 24 hours a day, 7 days a week. However, please be reminded that an order will be routed to the market in the next trading session if it is placed during non-trading hours.
What is a Forced Order in Singapore market?
An order is 'forced' when it is submitted at a price outside the stated forced order bid spread. The system will alert you when you enter an order price that is more than the stated forced order bid spread from the current bid/ask prices in the market. You may wish to revise it if you have mistakenly done so.
In Singapore market, at what price can I submit my order?
The order price - Buying or Selling - should not be more than the stated forced order bid spread away from current market price. The size of a bid increases with the share price, as shown in the table below:
In addition, your order price should be in exact multiples of the stated minimum bid size.
In Hong Kong market, at what price can I submit my order?
(applicable to all types of currencies)
All securities, other than those securities covered under Part B and/or Part C, shall be traded in accordance with the following scale of spreads:
Exchange Traded Options shall be traded in accordance with the scale of spreads as set out in the Operational Trading Procedures.
In the United States market, at what price can I submit my order?
For limit orders, you may submit at any price range with the following exception relative to the different US exchanges:
NYSE, NASDAQ and AMEX
1. For counters with a Last Done Price that is more than or equals to one dollar, the limit price entered should not contain more than two decimal places.
2. For counters with a Last Done Price that is less than one dollar, the limit price entered should not contain more than four decimal places.
OTC BB & Pink Sheet
For all counters, the limit price entered should not contain more than four decimal places.
Changes in order checking logic of the new SGX trading engine, Quest-ST
The following conditions will not be checked by the SGX Quest-ST trading engine:
a) Buy order price is higher than current Ask price.
(i) Within 10 bids from current Ask price, Warning message will be displayed.
(ii) More than 10 bids away, Warning message will be displayed, order will be rejected by SGX.
b) Sell order price is lower than current Bid price.
(i) Within 10 bids at from current Bid price, Warning message will be displayed.
(ii) More than 10 bids away, Warning message will be displayed, order will be rejected by SGX.
Please check orders carefully before submitting. For more enquiries, please contact our Investment Service Centre at 6327 2288.
For Singapore market, under what circumstances could my order be rejected?
There are a number of reasons your order could be rejected and the common ones are listed here:
Can I amalgamate (combine) the SGX orders made through www.dbsvonline.com? (For Singapore Clients Only)
Our online brokerage service automatically amalgamates trades when the trades are of the same stock, currency, settlement mode and trade date as well as the same mode of trade. For foreign currency settlement, if orders were placed at different times of the trade day, different foreign exchange rates may be applied for each trade. In this case, amalgamation will not be automatic. If you wish to amalgamate such orders, please contact our Investment Services Centre at (65) 6327 2288 by (Trade Date +1) for cash trades, and on the Trade Date for CPF trades.
Can I place Odd Lot orders via the internet?
No, orders for SGX Odd Lot/Unit Share market cannot be placed over the internet. Please contact our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore if you wish to obtain information on stocks trading or place an order in the Odd Lot/Unit Share market.
Do I receive a confirmation if the order is done?
Yes, you may receive preliminary notification via email or SMS alerts on your mobile phone. Please activate this service on our trading site under My Profile section. Final trade confirmation will be mailed to you on T+1.
Can I send trade instructions via e-mail?
No. DBS Vickers Online will not accept trade instructions via e-mail. If you encounter problems whilst trading on this website, please contact our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore.
Do I need to place Chinese Renminbi (CNY) upfront before placing Chinese Renminbi Denominated counters?
YES, you have to place Chinese Renminbi (CNY) funds in the trading account before you can place order for Chinese Renminbi denominated counters.
You may call our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore to source CNY funds for you.