| General FAQs on 2FA |
 What is Second Factor Authentication (2FA)?
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Second Factor Authentication (2FA) is a security measure that DBS Vickers is implementing to enhance the security of online trading. It involves the use of a 2FA device for all online customers. This 2FA device generates a unique dynamic security code, also known as a One-Time PIN (OTP), to validate and authenticate you, when you access our online trading services. With the introduction of 2FA, you will require the following in order to perform transactions through your online trading account:
- Your User ID
- Your Login Password
- One-time PIN (OTP) generated by the 2FA device
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| Who would require the 2FA device? |
All DBS Vickers customers who wish to perform online transactions via DBS Vickers online and/or DBSVefx will require a 2FA device.
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| Why is DBS Vickers introducing 2FA for online trading and what are the benefits? |
DBS Vickers is committed to providing our customers with a high level of online security. 2FA is a stronger form of identity validation and authentication as it relies on:
- Information you know (that is your User ID and Login Password)
- Information DBS Vickers provides to you (One-time PIN generated by the 2FA device)
Online fraud and mischief are becoming increasingly sophisticated and as they evolve, online security itself has to advance to combat these threats. The introduction of 2FA will mean a greater peace of mind for you when you trade online. |
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| How do I obtain my 2FA device?
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If you are a DBS iBanking customer and already have a DBS iB Secure Device which you use for Internet banking, you can register this device by logging in to your DBS Vickers online/ DBSVefx trading account. You will be guided through the simple registration steps for Second Factor Authentication Registration.
If you are not a DBS iBanking customer, you may request for a DBS Vickers Trade Secure Device from DBS Vickers when you log in to your DBS Vickers online/ DBSVefx trading account. You will be guided through the simple steps and upon successful completion, a DBS Vickers Trade Secure Starter Kit will be sent to you within 3 working days by post. |
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| What does the DBS Vickers Trade Secure Starter Kit include?
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Your DBS Vickers Trade Secure Starter Kit will include the following:
- Letter with your Registration Code
- DBS Vickers Trade Secure Device
- Box with instructions on how to register your DBS Vickers Trade Secure Device
- DBS Vickers stickers to personalize your DBS Vickers Trade Secure device
If you receive your DBS Vickers Trade Secure Device box without your DBS Vickers Trade Secure Device, please notify us immediately by calling us at (65) 6327 2288, if you are a DBS Vickers online customer, or (65) 6327 9559, if you are a DBSVefx customer. |
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| I have received my DBS Vickers Trade Secure Starter Kit, how do I register my DBS Vickers Trade Secure Device?
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| You can register your DBS Vickers Trade Secure Device by logging in to your DBS Vickers online/ DBSVefx trading account. Follow the printed instructions found on your DBS Vickers Trade Secure Starter Kit box to register your DBS Vickers Trade Secure Device.
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| What is my Registration Code? |
| Your Registration Code can be found on the letter which comes with your DBS Vickers Trade Secure Device. You will require this code when you register your DBS Vickers Trade Secure Device with us. If you have misplaced your letter and require a replacement Registration Code to be sent to you, kindly call our hotline at (65) 6327 2288 if you are a DBS Vickers online customer or (65) 6327 9559, if you are a DBSVefx customer. |
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| Where can I find the serial number of my DBS Vickers Trade Secure Device? |
| The serial number of your DBS Vickers Trade Secure Device is located at the back of the device. Kindly turn the device over to find the 10-digit serial number.
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| What is my DBS Vickers Trade Secure PIN? |
| The front of your DBS Vickers Trade Secure Device has a button located on the left of the display screen. Press this button to obtain your randomly generated 6-digit DBS Vickers Trade Secure PIN every time you are prompted on the DBS Vickers trading websites. |
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| Do I have to pay for the DBS Vickers Trade Secure Device? |
| The first DBS Vickers Trade Secure Device you receive will be complimentary from us. The DBS Vickers Trade Secure Device has a long lifespan and should last up to 5 years before it has to be replaced. The replacement charge for lost or damaged DBS Vickers Trade Secure devices is S$20 (subject to GST). |
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Using the DBS Vickers Trade Secure Device  |
| Which is the right way to hold the DBS Vickers Trade Secure Device? |
| The side that has a button and display screen is the front of the security device. The side that has a 10-digit serial number is the back of the device. To make sure you are holding the device the right way up, the button is situated on the left hand side of the device. Use the words "Trade Secure with DBS Vickers" to confirm that you are holding the device the right way up. 
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| I do not have my DBS Vickers Trade Secure Device with me. Can I use my friend's device to input the DBS Vickers Trade Secure Device PIN? |
| Each DBS Vickers Trade Secure Device is unique and tagged to you. You will not be able to use another person's registered security device to input as your DBS Vickers Trade Secure PIN.
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| How do I replace the battery in my DBS Vickers Trade Secure Device? |
| The battery for your DBS Vickers Trade Secure Device should last up to 5 years and should not require a battery replacement before then. If your DBS Vickers Trade Secure Device's battery is running low, it will show the word "BATT" on the display screen. Please do not attempt to dismantle the device as you will not be able to replace the battery. Tampering with the DBS Vickers Trade Secure Device will cause it to malfunction. You should call us immediately on (65) 6327 2288 if you are a DBS Vickers online customer or (65) 6327 9559, if you are a DBSVefx customer, to replace your DBS Vickers Trade Secure Device.
Please note: If you are holding a DBS iB Secure Device and the battery is low, please call DBS Customer Centre on 1800 111 1111 for assistance. |
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| What if my DBS Vickers Trade Secure Device is damaged or lost? |
| If your DBS Vickers Trade Secure Device is damaged or lost, please contact us immediately to de-activate your device. Please call us at (65) 6327 2288, if you are a DBS Vickers online customer, or (65) 6327 9559, if you are a DBSV efx customer.
Please note: If you are holding a DBS iB Secure Device and you need a replacement, please call DBS Customer Centre on 1800 111 1111 for assistance. |
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| I travel frequently; will I be able to use DBS Vickers Trade Secure abroad? |
| Yes you will be able to do so. The device is designed to be as light and as portable as possible for your convenience. We recommend that you keep this security device with items you are unlikely to leave behind, such as your keys, to ensure that you have it with you at all times. |
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| Why did DBS Vickers choose to issue a physical security device as the 2FA authentication method, when there are other alternatives available in the market? |
| DBS Vickers has evaluated several options. After a careful assessment based on security, convenience, user-friendliness and cost, the physical security device "DBS Vickers Trade Secure" was chosen as the most effective solution. Furthermore, the solution is not dependent on third parties. |
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| Why did DBS Vickers not choose a SMS solution? |
The two main reasons for not choosing an SMS solution are:
- DBS Vickers Trade Secure provides you with a unique, dynamic, and time-sensitive PIN without time lag. SMS solution is dependent on a third party (i.e. telco company). During peak periods such as Christmas and New Year, SMS messages may not be disseminated in a timely manner to you.
- Incompatibility of telecommunications network in countries such as Korea and Japan.
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| Why not use software embedded in mobile phones? |
This solution is not selected for the following reasons:
- People generally change their mobile phones often. There is a high probability that mobile phones are traded in or sold off without deletion of the software. Moreover, if passwords are saved on the mobile phones, the trading access will be compromised.
- Mobile phones could be subjected to hacking activities that compromise the functioning of the 2FA security measure.
- There may be display issues with different phone models which can cause misreading of the information.
- Corruption to the software may affect the user's phone.
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| Looking after your DBS Vickers Trade Secure Device |
| Does the DBS Vickers Trade Secure Device need to be kept under special conditions? |
| Keep your DBS Vickers Trade Secure Device in a dry and safe place at normal room temperature. Leaving your DBS Vickers Trade Secure Device in a place with too high or low temperature, e.g., the car trunk, clothes dryer and in the sun, may cause the plastic shell to be damaged and the device to malfunction. Do not leave your DBS Vickers Trade Secure Device near objects that emit strong magnetic fields. |
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| Is the DBS Vickers Trade Secure Device waterproof? |
| Your DBS Vickers Trade Secure Device is water-resistant but not waterproof. Please do not submerge your DBS Vickers Trade Secure Device in water as this will cause it to malfunction. |
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| FAQs on 2FA relating to DBSVefx customers |
| When will DBS Vickers' 2FA be implemented? |
| We have introduced the 2FA security process for our online trading services from 1 July 2011. If you have not registered your account for 2FA, we would appreciate your kind cooperation to register your account for 2FA as soon as possible to avoid disruption to your trading.
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| Will there be any changes to the current DBSVefx trading services? |
No, there will not be any changes to the current DBSVefx trading services. The 2FA implementation will only affect the way you access your DBSVefx trading account.
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| When is the use of the 2FA device required? |
| Once you have registered your 2FA device, you will be required to enter the dynamic PIN every time you log in to your DBSVefx trading account together with your User Name and Password. |
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| What is this 2FA device? |
| It can either be a DBS iB Secure Device or a DBS Vickers Trade Secure Device.
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| The system is unable to accept the dynamic PIN generated by the 2FA device. Why is this so? |
There are various reasons why you are unable to log in. One of the reasons could be due to keying in an expired dynamic PIN. For security reasons, the randomly generated 6-digit dynamic PIN is only valid for a short period of time. When you enter an expired dynamic PIN, you will receive a message requesting you to try again. Please try to log in again with a new dynamic PIN.
If the problem persists, please call our Customer Service hotlines at (65) 6327 2288, if you are a DBS Vickers online customer, or (65) 6327 9559, if you are a DBSVefx customer.
If you are holding a DBS iB Secure Device, please call DBS Customer Centre on 1800 111 1111 for assistance. |
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| For Individual Account Holders/ Individual Account Holders with Mandatees |
| I am an Individual Account Holder/ Individual Account Holder with Mandatee(s) but I do not own a DBS iB Secure Device. How do I request for a DBS Vickers Trade Secure Device?
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| You can request for a DBS Vickers Trade Secure Device after you log in to your DBSVefx account. You will be guided through the simple steps and upon successful completion, a DBS Vickers Trade Secure Starter Kit will be sent to you within 3 working days by post. |
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| I am an Individual Account Holder/ Individual Account Holder with Mandatee(s) and I own a DBS iB Secure Device. Can I request for a DBS Vickers Trade Secure Device? |
| Yes. You can request for a DBS Vickers Trade Secure Device after you log in to your DBSVefx trading account. You will be guided through the simple steps and upon successful completion, a DBS Vickers Trade Secure Starter Kit will be sent to you within 3 working days by post. |
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| Can I use the DBS Vickers Trade Secure Device issued by DBS Vickers for DBS iBanking if I open a DBS iBanking account subsequently? |
| No, the DBS Vickers Trade Secure Device cannot be used for DBS iBanking. |
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| I am an Individual Account Holder with Mandatee(s) and I have already registered my 2FA device to my DBSVefx trading account. Can I request for another DBS Vickers Trade Secure Device for my Mandatee(s)? |
| Please note that only one device can be registered to a DBS Vickers User ID at any one time. If you have already registered a DBS iB Secure Device or a DBS Vickers Trade Secure Device to your trading account, you will not be able to request for another device for your Mandatee(s). |
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| For Joint Account Holders |
| I am the Primary Account Holder and I own a DBS iB Secure Device. Can I use this device for my DBSVefx joint trading account? |
| Yes. You can use your existing DBS iB Secure Device to access DBSVefx trading services. All you have to do is register your DBS iB Secure Device after logging in to your DBSVefx joint trading account. You will be guided through the simple registration steps. |
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| I am the Primary Account Holder and I own a DBS iB Secure Device. Can I request for a DBS Vickers Trade Secure Device for my DBSVefx joint trading account? |
| Yes. You can request for a DBS Vickers Trade Secure Device by logging in to your DBSVefx joint trading account. You will be guided through the simple steps and upon successful completion, a DBS Vickers Trade Secure Starter Kit will be sent to you within 3 working days by post. |
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| I am the Primary Account Holder and I have already registered my 2FA device to my DBSVefx joint trading account. Can I request for another DBS Vickers Trade Secure Device for my Joint Account Holder? |
| Please note that only one device can be registered to a DBS Vickers User ID at any one time. If you already registered a DBS iB Secure Device or a DBS Vickers Trade Secure Device to your trading account, you will not be able to request for another device for your Joint Account Holder. |
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| I am not the Primary Account Holder but I own a DBS iB Secure Device. Can I use this device for my DBSVefx joint trading account? |
| No. Only the primary account holder can do so. |
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| For Corporate Accounts |
| I currently have a DBSVefx Corporate Account. Do I need a DBS Vickers Trade Secure Device to access my online corporate trading account? |
| Yes. Corporate customers need to log in to their accounts to request for a DBS Vickers Trade Secure Device. You will be guided through the simple steps and upon successful completion, a DBS Vickers Trade Secure Starter Kit will be sent to the authorized person of the Corporate Account within 3 working days by post. |
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| There is more than one person in my company accessing the DBSVefx corporate trading account. Can I apply for an additional DBS Vickers Trade Secure Device? |
| No. Only one device can be registered to a DBS Vickers User ID at any one time.
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| My company holds both a DBS Vickers Online Corporate Account and a DBSVefx Corporate Account. Do I require separate DBS Vickers Trade Secure Devices for each of the accounts? |
| No. You only require one DBS Vickers Trade Secure Device for both Corporate Accounts. |
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| For Individual Customers who are both DBS Vickers online and DBSVefx Account Holders |
| I hold a DBS Vickers Online account and a DBSVefx account. Will I require two separate DBS Vickers Trade Secure Devices in order to access them? |
| No, you only require one DBS Vickers Trade Secure Device for both accounts. Please log in to either your DBS Vickers Online account OR your DBSVefx account to register or request for your device accordingly. |
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| I have received a 2FA notification letter for my DBS Vickers Online account and a similar letter for my DBSVefx account. Do I need to apply for two separate 2FA devices? |
| No, you only need one 2FA device for both accounts. Please log in to either your DBS Vickers Online account OR your DBSVefx account to register or request for your device accordingly. |
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