Please visit Sun Java test page (www.java.com/en/download/installed.jsp) to check for any prior installation of Java. You will be prompted to install one if you do not already have it.

You will need to ensure that Java is enabled in your browser. To do this:

1. Select ‘Tools’ at the top of the browser.



Click on ‘Internet Options’.

2. Click on the ‘Advanced’ tab, scroll down until you see:



‘Java (Sun)’
When you see this heading, enable the setting.

As part of the security feature for online trading, your account will be locked after 5 unsuccessful logins.

You may re-activate your account by contacting our Technical Support Officer at +65 6398 7221

Delete Temporary Internet Files via Internet Explorer browser:

i. In the Menu bar, click on ‘Tools’.

ii. Click on ‘Internet Options’.
In the ‘Temporary Internet files’ section, hit the ‘Delete Files’ button.

Or

1. In the Internet Explorer Menu bar, click on ‘Tools’.

2. Click on the ‘Internet Options’.

3. In the ‘Security’ tab, click on ‘Custom Level’.

4. Check the ‘Disable’ option under ‘Use Pop-up Blocker’.

If you have any 3rd party browser toolbar such as from Google, Yahoo or MSN installed, you may either refer to their manual and turn off its pop-up blocking feature or add the DBSVefx site into their allowed list.